Easy returns, clear refunds
We want you to love your new eyewear. If something isn't right, you can return it within 14 days of delivery. Here is exactly how it works.
How to return an item
Four simple steps from request to refund.
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01
Contact us
Send us your order number and the reason for the return within 14 days of delivery.
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02
Get approval
We confirm the item is eligible and send you the return instructions.
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03
Pack and ship
Pack the item in its original case and packaging with all accessories, then send it back.
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04
Receive your refund
Once we receive and inspect the item, we issue your refund or exchange.
What you can return
- Items that are unworn, undamaged, and in the same condition you received them.
- Items returned with the original case, cleaning cloth, accessories, and packaging.
- Orders with a valid order number or proof of purchase.
- Returns requested within 14 days of the delivery date.
What you can't return
- Prescription or custom-made lenses produced to your specifications.
- Contact lenses once the box or blister pack has been opened.
- Items that were scratched, damaged, or altered after delivery.
- Items marked as final sale.
Refunds
Approved refunds go back to your original payment method. After we approve the return, the amount usually appears within 5–10 business days, depending on your bank or card provider.
Exchanges
Want a different frame, color, or size? Tell us when you request the return and we will arrange an exchange, subject to stock availability.
Damaged or wrong items
If your order arrives damaged, defective, or different from what you ordered, contact us with photos as soon as possible. We will replace it or refund you in full at no extra cost.
Return shipping costs
We cover return shipping for damaged, defective, or wrong items. For all other returns, the return shipping cost is paid by the customer. Original shipping fees, duties, and taxes are non-refundable.
Need help with a return?
Send us your order number and we will take it from there.
